1209, 2023

Be a Partner Not a Salesperson

By |September 12th, 2023|

Be a partner not a salesperson is more than words. I've been involved in sales since 1970, and I've witnessed an evolution which is becoming a revolution. My first formal sales training was how to convince others to buy, how to use words and demonstrations to evoke emotions to get a "yes." There was little [...]

709, 2023

9 Steps to Creating a Compelling Blog Layout

By |September 7th, 2023|

A compelling blog layout attracts and engages visitors. The key to creating a successful blog layout is twofold: understanding the medium and how readers consume blog posts. A Blog Isn't a Book  Reading content on a screen, whether on a PC, laptop, or mobile device, is different from reading a printed page. We scroll, swipe, [...]

509, 2023

Why Checklists Fail

By |September 5th, 2023|

I learned one reason why checklists fail last week when I facilitated a meeting about checklists with a group of foremen. This group had previously created checklists for daily tasks. I had helped them with the project, but it was their creation. It was almost a year ago. The checklists were in a file organizer [...]

2908, 2023

How To Improve Employee Training Retention

By |August 29th, 2023|

Employee training retention especially with new trainees may be the biggest organizational training failure. A lack of follow-up training is not only common it's typical. So, why is follow up training critical? How much do trainees forget? "Research on the forgetting curve (Figure 1) shows that within one hour, people will have forgotten an average [...]

2408, 2023

Keep the Change

By |August 24th, 2023|

The phrase "Keep the change" has been around for decades, but where did this phrase come from? Some say it originated in the early 20th century when coins were more valuable, and it was common to tip with a silver dollar. The idea was that if your bill came to $4.50 and you gave the [...]

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