2402, 2020

Why Recognition is Nice but Specific Recognition is a Game Changer

By |February 24th, 2020|

I’ve shared a few blog posts on the importance recognizing your employees. I’ve talked about the positive affect recognition has on your team. In another post, I listed how and when to recognize employees, The Top Ten Times to Recognize Employees. You’d think I’d run out of things to say about recognition, wouldn’t you? I thought [...]

2002, 2020

The High Cost of Poor Recruiting

By |February 20th, 2020|

How much is the cost of poor recruiting? Incompetent recruiting adversely affects an organization on many levels, only one of which is turnover. While poor recruiting isn’t the only cause of employee turnover, it may be the single largest contributor. The absence of a hiring system, not providing training to those who do the hiring, [...]

1302, 2020

Unmanage Your Micro-Managing

By |February 13th, 2020|

So, are you micro-managing your team? Sometimes it's challenging to identify our own weaknesses. As for micro-managers, this can be a tough one. The obsessive control of micro-management interferes with performance, it’s counterproductive, hinders team building, and eventually chases people off. Micro-managers believe no one can do what they do. They may even justify their [...]

1002, 2020

When to tell a Customer No

By |February 10th, 2020|

I grew up working in my family’s retail business. I was taught the customer is always right and it’s a privilege to serve them. So this is difficult for me – it goes against my nature, but yes, there are times you should politely walk away from a customer. There comes a time to say [...]