How to follow up on team goals is the fourth post in a series on goal setting. How to Set Team Goals in 15 minutes, Six Ingredients of a Goal, You Cannot "Do" A Goal – You Can Do Activities. These three focused on goal-setting procedures, but after you've set the goal, now what? How to Follow Up [...]
So, does your business attract or repel customers? Before you answer read this. Last week one of my co-workers was put on hold for ten minutes then sent to voice mail. His next step was to visit the organizations’ contact page on their website—it wouldn't open. Finally, he connected to a live chat and was [...]
So, how can you stay ahead of your blog? If you're reading this, I'm guessing you're behind on your blog. We've all clicked the blog tab on a website to find the last post was published three months ago or longer. It may have happened to you. First, you're not alone. Second, you can get [...]
Serving others is the new sales. Unfortunately the old sales hasn't totally withered away. Let me explain. I was introduced to sales in an era when understanding the psychology behind the sale was considered the key to successful selling. I was trained to manipulate prospects to "make" the sale and was good at it. Eventually, [...]
So, has modern messaging become a multimedia meltdown? Maybe. In my most recent in-person office job I had a landline phone. I didn't use it. I had a cell phone. Why did I need this desk phone? I seldom checked my landline messages or my cell phone voicemail. So, I've missed a few messages. You? [...]
Be a partner not a salesperson is more than words. I've been involved in sales since 1970, and I've witnessed an evolution which is becoming a revolution. My first formal sales training was how to convince others to buy, how to use words and demonstrations to evoke emotions to get a "yes." There was little [...]
A compelling blog layout attracts and engages visitors. The key to creating a successful blog layout is twofold: understanding the medium and how readers consume blog posts. A Blog Isn't a Book Reading content on a screen, whether on a PC, laptop, or mobile device, is different from reading a printed page. We scroll, swipe, [...]
I learned one reason why checklists fail last week when I facilitated a meeting about checklists with a group of foremen. This group had previously created checklists for daily tasks. I had helped them with the project, but it was their creation. It was almost a year ago. The checklists were in a file organizer [...]
Employee training retention especially with new trainees may be the biggest organizational training failure. A lack of follow-up training is not only common it's typical. So, why is follow up training critical? How much do trainees forget? "Research on the forgetting curve (Figure 1) shows that within one hour, people will have forgotten an average [...]
The phrase "Keep the change" has been around for decades, but where did this phrase come from? Some say it originated in the early 20th century when coins were more valuable, and it was common to tip with a silver dollar. The idea was that if your bill came to $4.50 and you gave the [...]
